TECH SAVVY MENTORS/SELF MADE, 5 DAY CLEAN UP YOUR TECH CHALLENGE

Fulfillment, Attendance, and Refund Policy

Last Updated: 7.31.26

This Fulfillment, Attendance, and Refund Policy applies to all ticket holders who purchase admission to a live challenge, workshop series, or similar multi-day challenge event offered by Self-Made Biz, LLC, doing business as Tech Savvy Mentors (“Company,” “we,” “us,” or “our”).

By purchasing a ticket, you acknowledge that you have read, understood, and agreed to the following terms.

1. Immediate Access and Fulfillment

Upon successful registration, you will receive access to the challenge materials and information associated with your ticket, which may include:

Live challenge sessions

Event communications and reminders

Pre-work or preparation materials

Worksheets, workbooks, templates, or digital resources

Private communities or event portals

Recordings or replays, when included

Bonuses associated with your selected ticket level

Because access to digital materials, event communications, and reserved live-event participation is provided immediately or begins shortly after checkout, your purchase is considered fulfilled once access and registration information have been delivered.

You are responsible for providing a valid email address and reviewing your inbox, spam, promotions, and junk folders for event communications.

2. Live Challenge Format

This challenge is designed as an interactive, live experience.

The challenge may include instruction, exercises, implementation guidance, coaching, demonstrations, participant interaction, and opportunities to ask questions.

Unless otherwise stated on the checkout page, challenge sessions are scheduled to occur live on five separate challenge days.

Session dates, times, platforms, and access instructions will be provided through email or the designated challenge portal.

It is your responsibility to:

Confirm the dates and times before purchasing

Attend using a reliable internet connection

Use a device capable of accessing the live platform

Arrive on time

Participate throughout each session

Maintain access to the email address used during registration

3. Five-Day Live Participation Guarantee

We stand behind the value of the challenge.

If you attend and participate in all five challenge days live, with your camera turned on as required, and you believe you did not receive the full value of the amount you paid for your challenge ticket, you may request a refund of your challenge ticket purchase price.

This is a conditional participation-based guarantee. It is not an unconditional refund policy.

To qualify for the guarantee, you must satisfy every requirement listed below.

4. Requirements to Qualify for a Refund

To qualify for a refund under the Five-Day Live Participation Guarantee, you must:

Attend all five challenge sessions live.

Join each live session using the same name and email address associated with your registration, unless you notify our support team of a necessary change.

Attend each session from beginning to end, except for reasonable brief interruptions.

Keep your camera turned on and remain visibly present during each challenge session.

Personally attend the sessions. Attendance may not be transferred to an employee, team member, family member, business partner, or other individual.

Participate in good faith and complete the primary exercises, assignments, or implementation activities presented during the challenge.

Submit your refund request within 72 hours after the scheduled conclusion of the fifth and final challenge session.

Include the name and email address used to purchase your ticket and a brief explanation of why you believe the challenge did not provide the full value of the amount you paid.

Attendance and participation may be verified through Zoom records, platform records, participation records, session recordings, attendance reports, or other reasonable event documentation.

Watching a recording or replay does not count as attending a session live and does not satisfy the requirements of this guarantee.

5. How to Request a Refund

Eligible refund requests must be submitted by email to:

[email protected]

Your email must include:

Your full name

The email address used at checkout

The name and date of the challenge

A clear request for a refund under the Five-Day Live Participation Guarantee

A brief explanation of why you believe you did not receive the full value of your ticket

Refund requests sent through social media, direct messages, comments, text messages, live-session chats, verbal conversations, or messages to individual team members will not be considered official refund requests.

Requests submitted more than 72 hours after the conclusion of Day 5 are not eligible.

6. Refund Amount and Processing

An approved guarantee claim will refund the amount actually paid for the eligible challenge ticket.

The guarantee does not provide reimbursement for:

Travel expenses

Lodging

Childcare

Lost wages

Technology or internet expenses

Software or platform purchases

Products or services purchased from third parties

Purchases made separately from the challenge ticket

Optional upgrades or services that have already been delivered, unless expressly included in the written guarantee

Approved refunds will be issued to the original payment method whenever possible.

Refund processing times may vary depending on your bank, credit card company, payment processor, or financial institution.

Once a refund is approved or issued, your access to the challenge, recordings, communities, workbooks, bonuses, templates, and associated materials may be immediately discontinued.

7. Nonqualifying Circumstances

Except where otherwise required by law, refunds will not be issued when a ticket holder:

Does not attend all five days live

Misses part or all of a session

Watches a replay instead of attending live

Attends without a camera turned on

Leaves the camera off for a substantial portion of a session

Registers but does not participate

Experiences a scheduling conflict

Forgets the dates or times

Changes their mind

Decides the challenge is no longer relevant to their business

Does not complete the exercises or implementation activities

Does not use the materials or bonuses

Is unable to attend because of travel, work, family obligations, or personal circumstances

Requests a refund after the 72-hour deadline

Is removed for disruptive, abusive, fraudulent, unsafe, or inappropriate behavior

Violates the challenge’s participation rules, community guidelines, or terms

The fact that a participant expected a different format, preferred more individualized instruction, or chose not to implement the material does not independently qualify them for a refund.

8. Technology and Access

You are responsible for obtaining the equipment and internet access necessary to attend the challenge.

We are not responsible for attendance interruptions caused by:

Your internet connection

Your device or equipment

Failure to download or update required software

Incorrect login information

Email filtering or inbox delivery issues

Time-zone confusion

Problems involving a participant’s third-party software or accounts

If a significant technical issue caused by the Company prevents the live challenge from being delivered as scheduled, we may, at our discretion:

Reschedule the affected session

Provide a replacement live session

Extend access

Provide another reasonable remedy

A Company-caused rescheduling or platform interruption will not cause a participant to lose eligibility under the guarantee when the participant attends the replacement session and otherwise meets the requirements.

9. Replays and Recordings

Recordings or replays may be provided as a convenience but are not guaranteed unless specifically included with your ticket.

Replay availability, expiration dates, and access periods may vary by ticket type.

Access to a replay does not replace the live attendance requirement for the Five-Day Live Participation Guarantee.

The Company is not responsible if you fail to watch an available replay before access expires.

10. Ticket Transfers

Challenge tickets are issued to the individual identified during registration.

Tickets may not be shared, resold, copied, or transferred without written approval from the Company.

Allowing another person to attend under your registration may result in removal from the event and forfeiture of refund eligibility.

11. Participant Conduct

We reserve the right to remove a participant from the challenge, its communities, or its communication channels for conduct that is:

Disruptive

Abusive or threatening

Harassing

Discriminatory

Fraudulent

Soliciting or promoting unrelated products, services, businesses, social profiles, or communities

Violating another participant’s privacy

Recording, copying, distributing, or reproducing proprietary content without permission

Interfering with the experience of other participants

Otherwise inconsistent with our community standards

Removal for a violation of these standards does not qualify the participant for a refund.

12. Educational Disclaimer

The challenge is provided for educational and informational purposes.

We do not guarantee any particular business, financial, marketing, sales, technology, implementation, or personal result.

Your results will depend on factors including your participation, decisions, effort, experience, business model, market, resources, and implementation.

The Five-Day Live Participation Guarantee applies only to whether an eligible participant believes they received the value of their ticket after meeting all participation requirements. It is not a guarantee of earnings, revenue, clients, leads, sales, or business outcomes.

13. Email and SMS Delivery

You are responsible for maintaining accurate email and phone contact information.

The delivery of emails and text messages may be affected by third-party email providers, mobile carriers, spam filters, security settings, inbox capacity, and other factors outside our control.

While we make reasonable efforts to deliver event communications, delivery cannot be guaranteed.

Failure to receive or locate an email or text does not automatically qualify a participant for a refund.

14. Chargebacks and Payment Disputes

Please contact our support team at [email protected] regarding any billing concern before filing a chargeback or payment dispute.

If a chargeback or payment dispute is filed, we reserve the right to:

Immediately suspend access to the challenge

Remove access to recordings, bonuses, communities, programs, and services associated with the purchase

Pause active support while the dispute is reviewed

Submit attendance records, login records, checkout records, communications, this policy, and other relevant documentation to the payment processor or financial institution

Filing a chargeback does not alter the requirements of the Five-Day Live Participation Guarantee.

Fraudulent or knowingly inaccurate disputes may result in permanent loss of access to current and future Company products, programs, and services.

15. Customer Support

For challenge access, attendance, billing, or refund questions, contact:

[email protected]

Please allow up to 72 business hours for a response, particularly during holidays, launches, challenges, or periods of high support volume. Submitting multiple support requests about the same matter may delay processing.

16. Policy Updates

Self-Made Biz, LLC reserves the right to update or modify this policy at any time.

The policy in effect on the date of your purchase will generally govern your purchase unless a later change is required by law or is more favorable to you. Updates may be posted on our website, checkout page, event portal, or communicated through email.

17. Acceptance of Terms

By completing your purchase, you acknowledge and agree that:

You reviewed the challenge dates and live participation requirements before purchasing.

You understand that the guarantee requires attendance on all five days live with your camera turned on.

You understand that recordings do not satisfy the live-attendance requirement.

You understand that eligible refund requests must be submitted within 72 hours after Day 5.

You agree to this Fulfillment, Attendance, and Refund Policy.

Have your business attorney review the final language—particularly the camera requirement, refund deadline, chargeback provision, and any state-specific consumer rules—before publishing it.